Shopify Partner

Ongoing Shopify support & maintenance

Keep your store moving after launch. Monthly engineering capacity for maintenance, new features and optimisation, planned around your trading calendar.

What we maintain and improve

Store maintenance & fixes

Investigate theme issues, app conflicts and broken shopping journeys. Prioritise by impact on customers and trading, and test fixes before release.

Ongoing Shopify development

Reusable theme sections, better product and collection templates, and features from an agreed backlog without starting a new project for every change.

Performance & conversion

Review speed, mobile usability and the path to checkout. Use analytics and QA to decide what to change, then measure the result.

Apps, integrations & markets

Maintain the connections between your storefront and the systems behind it, from subscriptions and analytics to fulfilment and Shopify Markets.

A monthly plan built around your backlog

3060120+engineering hours per month

1. Review the store

We review access, the theme, apps, integrations and open issues, plus your release plans and your team’s constraints.

2. Agree the priorities

We turn the backlog into scoped work, agree how urgent issues are handled and plan delivery around campaigns and peak trading.

3. Deliver and review

Changes are tested before release. Each cycle we review what shipped, what remains and what should come next.

The storefront work behind our approach

Shopify support FAQ

Yes. We start by reviewing the existing implementation and access. That review shows what we can maintain, which dependencies need attention and whether any work should be handled as a separate project.

Availability, first-response targets and escalation are set out in your proposal. Talk to us about critical trading periods before kickoff so the agreed cover matches what you need.

Yes. We agree communication, working hours and delivery schedules with your team, including requirements for stores selling across markets.

Start with our Shopify development services or Shopify migration services. We can scope the launch work and ongoing support together, with clear ownership for each phase.